At Elefad, we are committed to providing you with the highest quality luxury products. We take great care in ensuring that all our products are packaged and shipped to you in the best condition possible.
We understand that sometimes, despite our best efforts, things may not go as planned. In the unlikely event that you receive a product that is damaged or defective, or if you receive the wrong product, we will gladly exchange it for you.
Please note that we do not offer refunds. All sales are final.
To be eligible for an exchange, your product must meet the following conditions:
- The product must be unused and in the same condition as you received it.
- The product must be returned within 7 days of receipt.
- The product must be accompanied by the original packaging, including all tags, labels, and stickers.
To initiate an exchange, please contact us at [firstname.lastname@example.org or +91 8686090984]. We will guide you through the process and provide you with instructions on how to return your product.
Once we receive your returned product, we will inspect it to ensure that it meets our exchange criteria. If everything is in order, we will process your exchange and ship the new product to you.
Please note: We reserve the right to refuse an exchange if the product does not meet our exchange criteria.